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Once a deposit has been placed on a koi, it is just that, a deposit that is non-refundable under any circumstances, unless koi are damaged or lost in quarantine. Any koi left one month after quarantine ends, is left at the owner's risk, unless with prior agreements, koi can be overwintered at a cost of £50, and terms to be agreed with Gary. Azukari Koi: These are koi left in Japan to be looked after by the breeder in a concrete or mud pond. Some breeders say that they are left at your own risk, which bears the cost of these koi, which is a little unfair. So for the first year, we will guarantee the koi against death or wrong sex with a complete credit note, or replacement koi; this is not dependent on what the breeder offers; this is the Gatwick koi azukari guarantee. Please note that we cannot guarantee the outcome of quality on a koi left in Japan, that is the risk is balanced against the rewards of improvement. Due to the cost of azuakri koi, we cannot offer any refunds, but as mentioned we will replace the koi, or issue a credit note for koi if lost or wrong sex. Please note that this is only valid for the first year; any koi left for a second year or more, is at the owner's risk.